Jenna Jesko

Sports Event Manager

ESPN Wide World of Sports at Walt Disney World

​February 2019 - Present

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• Manage contracted Disney Sports clientele as the primary pre-arrival planning and on-site point of contact for groups ranging from executive meetings to large-scale sporting events at ESPN Wide World of Sports

• Focus on fiscal accountability and efficient operations with Walt Disney World partners and third party clients

• Develop positive, ongoing professional relationships with Third-Party Meeting Planners [i.e. Metro Atlantic Athletic Conference (MAAC), USA Jump Rope, and Amateur Athletic Union (AAU)]

• Lead communication and collaboration with various Walt Disney Resort partners such as Sales, Sports Complex Operations, Business Development, Park Event Operations, Convention Services, Business and Legal Affairs

• Coach, mentor, and develop our two Sports Event Management Professional Interns and Event Coordinator

 

Sports Event Coordinator

ESPN Wide World of Sports at Walt Disney World

​February 2018 - January 2019

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• Managed the planning, implementation and execution of internal events held at ESPN Wide World of Sports (i.e. Photo Shoots, Cast Engagement/Recognition events, and VIP Meetings)
• Support the Event Management team to deliver excellent Client/Guest service of external, internal and third party clients throughout the event cycle
• Lead communication and collaboration with various partners such as Sales, Sports Complex Operations, Business Development, Park Event Operations, Convention Services, Business and Legal Affairs.
• Developing and fostering relationships with our third party clients and Disney partners

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Sales Coordinator

Disney Destinations/Resort Sales at Walt Disney World

​June 2017 - February 2018

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• Supported three sales managers who generated over $45 Million in group and convention business with sales opportunities, appropriate client-facing initiatives, and account management by fielding incoming leads, calls and requests, and pre-arrival details for Clients and Guests
• Daily administrative work while handling a heavy phone volume (i.e. creating RSR’s by utilizing Travel Box, generating eProposals, modifying contracts/amendments, running GBE’s, proficient in Siebel, DSCS, DREAMS, CastApp, Knowledge, BRUCE)
• Conducted client research via professional resources such as LinkedIn, Hoovers, and Facebook in an effort to learn more about the customers to better create a one-of-a-kind welcome and experience in hopes of converting business for WDW
• Site visit preparation and execution (i.e. research, on-site support, follow-up, site form, sales kits, amenities, etc.).
• Sales trip management (book/confirm travel arrangements, pre-trip research, coordinate necessary materials, sales kit preparation, shipping management, etc.)
• Processed Manager and Client management requests (i.e. dining reservations, backstage clearance, Mears, tickets, vehicles, VIP viewing, sketches, etc.)

 

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Sales Assistant

Disney Destinations/Resort Sales at Walt Disney World

​January 2017 - June 2017

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• Ensured accurate and professional contracts, proposals and correspondence for clients
• Created and maintained files on behalf of Sales Manager while working in approved systems (Siebel, DSCS, DREAMS, A La Carte, and Avail)
• Assisted Sales Managers ordering amenities, preparing for sales trips, site-visit preparation, and other clerical work
• Provided backup assistant to other department Sales Assistants and Sales Coordinators

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Sports Event Management Professional Intern

ESPN Wide World of Sports at Walt Disney World

​January 2016 - January 2017

 

• Planned, implemented, and executed events – including setup, registration, guest communication, scheduling, equipment inventory/ordering, labor planning, and formulating/analyzing post event recaps 
• Participated in client site visits and event itineraries by presenting client/partner presentations, attaining vendor approvals and incorporating efficiencies
• Interfaced with Facility Management and other Walt Disney Company partners to ensure all requirements of the event are met 
• Conducted venue analysis, prepared logistic plans and scheduled teams for events ranging from 500 to 18,000 athletes
• Portfolio management inclusive of client contractual and financial responsibilities as well as collaborating with partners throughout the event cycle

 

 

Social Media & Event Coordinator/Student Assistant

The University of Findlay Office of Internships & Placement

​May 2015 - December 2015

 

• Created, curated, and managed all published content on Facebook, Twitter and Instagram while monitoring and responding to our over 1,400 followers in a innovated way
• Planned and executed events such as job fairs, guest speakers, Oiler Connection Week and the Career Closet 
• Formed positive relationships with clients and vendors in effort to initiate, coordinate and/or participate in publicizing university events
• Created and maintained spreadsheets for monitoring grants 
• Performed general administrative duties such as photocopying, typing/data entry, edited and designed promotional materials

 

 

Special Events Intern

Cleveland Browns, National Football League

​July 2015 - August 2015

 

• Set-up daily operations, and tear down of all elements related to the 2015 Cleveland Browns Training Camp; such as hospitality tents, activity zones, food truck placement, merchandise tent and post-practice autograph stations
• Received the highest recorded level of satisfaction by means of surveys for any Browns fan experiences and events to date
• Assisted fans and guests at events by providing accurate, timely information in a friendly manner
• Supported event pre-planning, event set-up, and coordination of event staff & volunteers for 2015 special events including the Orange & Brown Scrimmage in Columbus, Ohio and Dawg Pound Drive at preseason games
• Partnered with the Cleveland Browns Foundation to raise over $2,900 by selling outdated Browns apparel during the Locker Room Sale on Dawg Pound Drive during the Orange & Brown Scrimmage
• Daily planning, organizing and execution of daily event department operations
• Helped coordinate & fulfill appearances and requests of the Cleveland Browns character mascot and live mascot
• Brainstormed and created new ideas for the continued success of Cleveland Browns events

 

 

Marketing Intern

Keller-Alge Insurance Agency

​August 2014 - July 2015

 

• Updated and managed social media presence such as Facebook

• Assembled data of existing clientele in order to maximize relationship building and identify service opportunities

• Performed analysis of marketing and sales data

• Utilized monthly marketing and public relations calendar to coordinate activities with national focus

 

 

Administrative Assistant

Keller-Alge Insurance Agency

​June 2012 - July 2015

 

• Uploaded policy payments and balancing daily/weekly ledgers
• Updated databases based on customer policies and contacts
• Positive interactions with clients and vendors in person and on the phone
• Created/handled claims and loss reports
• Office support such as mailings, front desk coverage, filing

 

 

Advance Ticket Sales Program College Associate

Cleveland Indians, Major League Baseball

January 2015 - May 2015

 

• Sold over 140 tickets, equating to more than $2,800 in sales to become one of the top individual sellers in the program
• Created relationships with customers and implemented the Cleveland Indians brand
• Collectively, The University of Findlay sold more than 1,350 tickets and generated more than $27,000 in revenue; more than the other five universities working with the Indians
• Created a Marketing Flyer to reach our target market and give new and innovative promotional ideas to the Indians
• Trained in individual and group ticket sales with a nationally recognized sports marketing department

 

 

Crew Street Team Ambassador

Columbus Crew SC, Major League Soccer

​February 2014-October 2014

 

• Served as a Crew ambassador at events throughout Ohio
• Helped educate event goers on the Columbus Crew organization, their ticket offers and the promotional opportunities the Crew provides
• Aided in the growth of the Crew database by capturing data on event goers 
• Provided a fun, entertaining, and positive experience by interacting and engaging with event goers
• Researched new opportunities which allowed the organization to further integrate the Crew brand throughout Ohio
• Assisted the Crew front office staff in providing guests with an exceptional experience while visiting Crew Stadium
• Interacted with Crew Stadium guests and aided in the Crew’s data capture efforts in order to build the Crew database
• Worked with the sales department to provide a positive atmosphere for large group outings, and educate guests on various upcoming Columbus Crew matches and offers

 

 

Waterpark Intern

Kalahari Resorts & Conventions

May 2013-August 2013

 

• Managed the lifeguard staff positions for the day and breaks
• Worked with online databases including V1 for scheduling staff
• Audited files, lifeguards, equipment and attractions for safety and performance evaluations
• Experienced supervisor and management roles
• Served banquets for up to 1,600 guest